Privacy Policy

Introduction

This Privacy Policy explains how Loan Masters LLC, an Ohio limited liability company ("Loan Masters," "Company," "we," "us," "our"), collects, uses, shares, and protects information when you visit our website or when you contact us, request information, or submit an application/pre-qualification request for business financing (the "Services").

Information we collect

We may collect the following categories of information:

A. Information you provide directly

• Contact details: name, email, phone number, mailing address.
• Business details: business name, industry, entity type, EIN (if provided), time in business, monthly revenue ranges, desired funding amount, intended use of funds.
• Application information: information you submit in forms or applications, including documents (e.g., bank statements) if you upload them.
• Communications: messages you send to us by email, text message, phone call, chat, or forms.

B. Information collected automatically

• Device/usage data: IP address, device type, browser type, pages viewed, time on page, referring URLs, and similar usage data.
• Cookies and similar technologies: used for site functionality, analytics, and advertising/retargeting (if enabled).

C. Information from third parties (if applicable)

• Referral sources: contact or business information from referral sources or strategic partners who have directed businesses to us for financing services.
• Service providers: certain data from tools we use for CRM, scheduling, analytics, communications, or document handling.

How we use information

We use information to:

• Provide the Services, including evaluating your request and identifying potential financing options.
• Communicate with you about your inquiry, application, updates, and available options.
• Verify information, prevent fraud, enforce policies, and comply with legal obligations.
• Improve our Site, services, and marketing performance (analytics, attribution).
• Send service-related communications and, where you have opted in, updates about financing options that may be available to you.

How we share information

We may share information:

• With service providers who assist us in processing, underwriting, and servicing your financing request.
• With service providers that help us operate our business (e.g., CRM, analytics, communications, hosting, document processing).
• For legal/compliance reasons if required by law, subpoena, court order, or to protect rights, safety, and security.
• In business transfers (merger, acquisition, financing, sale of assets) where permitted by law.

We DO NOT sell personal information.

Mobile information sharing. Mobile information and opt-in data — including SMS consent and phone numbers collected for text messaging purposes — will not be shared with third parties or affiliates for marketing or promotional purposes. The categories above exclude text messaging originator opt-in data and consent; that information is not shared with any third parties.

If we engage in advertising technologies that may be considered "sharing" under certain laws, you may have rights to opt out as described below.

Text messages, phone calls, and consent

If you explicitly opt in by checking the SMS consent checkbox on our application page (loanmasters.co/apply.html), you agree we may contact you by call and/or text message (SMS/MMS) regarding your business financing inquiry, application status, document requests, underwriting follow-up, and related customer-care communications, including via automated technology where permitted.

You can also contact us at brian@loanmasters.co to update your preferences.

Cookies & analytics

We use cookies and similar technologies for:

• Essential functionality (security, site performance).
• Analytics to understand how the Site is used.

You can control cookies through browser settings. You may also use opt-out tools offered by certain analytics/advertising providers.

Data retention

We keep information as long as necessary to:

• Provide the Services and maintain records,
• Comply with legal and regulatory requirements,
• Resolve disputes and enforce agreements.

Retention periods vary depending on the nature of the data and our legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

Your rights

Depending on your location, you may have rights to:

• Request access to or deletion of certain personal information,
• Correct inaccurate information,
• Opt out of marketing emails and texts,
• Limit certain uses of data.

Email opt-out: use the unsubscribe link in emails or contact us.

Text opt-out: reply STOP.

To submit a request: brian@loanmasters.co with subject "Privacy Request".

Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date above shows when changes were made. Material changes may be posted on this page.

Contact us

Loan Masters LLC

3040 Riverside Dr, Ste 122
Columbus, OH 43221

Email: brian@loanmasters.co

Phone: (216) 366-5304